Additional Info

From the Car to the Contact Centre

The relatively simple act of driving a car has changed dramatically over the last couple decades. As cars become equipped with pinpoint navigation systems and linked via satellite to a growing array of information useful for travellers, drivers are adjusting their demands and expectations accordingly.

In the public safety sector as well, the European Union-mandated eCall initiative, which would require new cars to be outfitted with the capability to to automatically send out an emergency signal in the event of an accident, is also moving closer to fruition. Car manufacturers and Emergency Authorities are already adapting to meet the requirements it sets forth, making roads safer for all who use them.

The Volt Delta International advantage

Volt Delta International offers OEMs, Telematics Service Providers, Telcos, Mobile Carriers and providers of Location and Geospatial services intelligent call handling capabilities and cross-border access to POIs and business information in over 30 countries from a single source.

From public safety calls mandated by the eCall initiative to bCalls and enhanced concierge services, solutions and expertise from Volt Delta can provide support for a wide range of connected services to keep pace with the modern day driver’s increasing demands.

The Volt Delta Telematics and Public Safety Portfolio

Intelligent Call Handling

Volt Delta offers proven, resilient, highly flexible Automated Call Distribution (ACD) for use in telematics and public safety environments, enabling:

• Intelligent call routing and queue management
• Call & case data transfer to Public Safety Answering Points (PSAPs), Emergency Authoritiies and telematics contact centres for eCall, bCall and concierge services
• Routing to the nearest and most appropriate Emergency Response Unit
• Support for eCall Minimum Set of Data
• Call recording for audits, reviews and quality control
• Integration with positioning/navigation systems
• SMS, email and voice handling
• Call Detail Record (CDR) generation for billing
• Open CTI interface to 3rd party GUIs, e.g. Computer Aided Dispatch
• Highly flexible and scalable soft switching platform

International Data

As the world’s pre-eminent provider of live, up-to-date directory assistance data and access technology, Volt Delta International serves the growing telematics market with:

• Access to categorised business listings and Points of Interest (POIs) in many European countries
• Access to geocoordinated databases for Location Based Services
• Access to telco-sourced, continually updated directory listings in 35 countries worldwide with new countries being added regularly
• A single point of access for the international data needed to offer cross-border services
• Natural speech recognition solutions for names, addresses, POIs and business categories
• Multilanguage support for automated speech

For more information about Volt Delta International's offering for telematics and public safety sectors or to contact us directly, please use the links at the left.