Additional Information

The need to deliver great customer service from contact centre agents is universal, as is the need to be able to measure customer satisfaction with this service in a simple and cost effective way

OASIS on-call Survey from Volt Delta is a fully featured survey application allowing contact centres to create voice automated surveys that are simple to configure, quick to deploy and cost effective to use. It includes the following features:

• Standard web browser interface enabling administrators to configure survey campaigns within minutes by selecting appropriate questions from comprehensive pre-built question sets
• Professional quality voice recordings
• Support for DTMF and automated speech as well as recording for more generalised feedback
• Real-time, continual updating of results via the OASIS Web based management reporting package which provides both trend analysis and threshold reporting.
• Data export in many standard formats for use in an organisation’s standard reporting processes or for distribution via e-mail.
• A range of deployment options, including simple agent handover at the end of a call or by automated outbound dialling.
• Provided as Software as a Service (SaaS) to allow organisations to access the latest technologies quickly, with “zero IT” and no capital outlay.
• High scaleability in order to meet the needs of organisations of all sizes.  

OASIS on-call Survey may be used for inbound calls or outbound, proactive surveying. It may be utilised to to monitor a call centre’s own service, conduct market analysis and research or quickly and efficiently poll product or service test groups.

Surveys may be administered on a random basis, using time parameters or according to previously saved information such as online activities, products previously purchased, the caller’s place of residence or account status.

Callers may enter input using either natural speech or DTMF. Results are made available immediately in the form of on-line reports and may be exported to third-party programs for further evaluation and analysis.