Additional Information

Today’s consumer expects the companies whose products and services they use to be available around the clock. For any contact  centre that serves these customers, providing such 24x7 services can be difficult with traditional staffing patterns and business hours. More and more organisations are therefore realising the benefits of provisioning self-service applications utilising automated speech and/or SMS based services.

Expand a service offering
Move from a 9-5 offering to 24/7 without adding high cost human agents

Pre-qualify callers for more efficient handling
Pre-qualifying callers leads to more efficient routing of calls, along with customer data

Spend less time on routine tasks
Many routine inquiries in both voice or data form can be fully automated, thus freeing up agents for true customer-care tasks

Manage traffic peaks better
Manage peaks in your traffic by offering customers choices of some automated services or an automated call back offer rather than play them in-queue messages.

OASIS on-call offers a wide range of pre-built, speech and SMS based framework applications, which may be  rapidly customised to meet each customer’s specific requirements for call flow, dialogue design and integration with existing call centres and back-end customer information systems.

OASIS on-call Route
Enables organisations to offer single-number access to departments and individuals and to provide 24x7 services

OASIS on-call Query
Verifies caller identity in order to provide specific information ranging from account details, order status and bookings to simple password re-set services.

OASIS on-call Conference
An integrated voice conferencing facility with Web booking that can be used by organisations internally to cost effectively facilitate multi-site working, remote and home workers.

OASIS on-call Remind
An automated reminder service generating reminders to customers by voice and/or SMS. Appointment reminders, need for servicing, repeat orders and a range of similar customer care services can all be offered.

OASIS on-call Capture
Offers the ability to automatically capture a name and address - a fundamental capability for many inbound call-handling services - with the use of the post code, zip code or other locality data for more efficient easy address capture for fulfilment purposes.

OASIS on-call Callback
Rather than return a busy tone or service messages, with OASIS on-call the caller can schedule a call back at a time convenient to them.

OASIS on-call Survey
OASIS on-call also supports market research using either end-of-call surveys or an outbound survey tool that can be used for collection of information from pre-selected panels.

• Market-leading expertise in speech recognition and text-to-speech systems
• Integration of multi-channel customer interaction with SMS & Email
• Modular framework applications can be flexibly combined to form complete solutions
• Low initial investment and quick time to market using the OASIS on-call hosted services environment
• Seamless integration across multiple contact centres and including home working agents
• High availability and carrier-grade redundancy
• Minimum of technical knowledge required
• Experienced and professional service, support, operation and maintenance from Volt Delta – no need for additional personnel

Volt Delta has over 20 years of experience designing and developing self service systems and has now made this expertise available thorough its range of OASIS on-call speech applications. These applications make the best possible use of speech recognition, text to speech, pre-recorded speech and DTMF combined with intelligent call flow design to efficiently provide the caller with the service they desire.

All applications are available for rapid deployment within the OASIS on-call hosted services environment, but can also be deployed on-premise at the customer site where this is required. Additionally a hybrid model can also be proposed where systems may reside on a customer site but are managed and maintained by Volt Delta’s team of specialists.

For more information please contact us; refer to our product literature or email us directly at: info@voltdelta.net.