Additional Information
Hosted Contact Centre
The OASIS on-call contact centre offers powerful, flexible ACD in a hosted environment for contact centres of all sizes.
Microsoft Dynamics CRM
Interested in finding out how your company can benefit from Microsoft's newest CRM system?
Product Sheets
For a more in-depth look at the integration of Microsoft Dynamics CRM into the OASIS on-call contact centre, please request our product sheet.
Customer Relationship Management (CRM) systems are at the heart of more and more companies efforts to optimise their communications and improve relationships with customers, and the CRM market boasts a diverse array of products.
However, deploying, tailoring and maintaining a CRM system on a day-to-day basis is neither simple nor inexpensive. Add the cost and effort of training employees – often underestimated in the Contact Centre industry – and a company can quickly find itself spending more time sorting out its own processes than effectively serving customers.
To help companies overcome these obstacles, Volt Delta now offers Microsoft Dynamics® CRM 4.0 as a hosted solution, fully integrated within our OASIS on-call contact center. Screen-pops, integrated soft-phone, fully automated natural speech dialog and many other features integral to the deployment of CRM in the contact centre are supported – all within a cost-effective, zero-IT hosted environment.
MS Dynamics CRM fully integrated into the OASIS on-call contact centre - with soft phone, screen pop and an array of other features
Microsoft Dynamics CRM is a powerful, easy-to-use customer care platform which integrates seamlessly with Microsoft Office applications, including Microsoft Outlook. Agents already familiar with the Microsoft work environment will find interfaces familiar and intuitive, thus reducing the time needed to train and bring agents up to speed.
Integrating this core CRM platform from Microsoft into the OASIS on-call hosted contact centre allows us to add the telephony functionality key to streamlining call handling in a call center. Automatic screen-pops for incoming calls immediately present agents with a customer’s complete history; soft-phone features let agents transfer calls, along with all customer records, to other agents or group leaders; even home agents, field agents or branch offices can seamlessly access the CRM application.
Volt Delta will tailor Microsoft Dynamics CRM to your individual workflow, from the marketing and sales processes to customers support, and can integrate existing third-party business applications into the OASIS on-call hosted environment.
Companies aiming to achieve high service levels in a cost-effective manner may also take advantage of fully automated, natural-speech switchboard solutions from Volt Delta, which can cut costs, reduce the workload on agents by stepping in to handle routine inquiries and provide a point of contact outside of standard contact centre hours.
Volt Delta offers Microsoft Dynamics CRM and the OASIS on-call suite of products in a SaaS (Software as a Service) model, lowering initial investment and associated risk as well as enabling quick time to market with virtually zero IT.
Volt Delta is a long-time Microsoft Certified Partner offering 24/7 support and maintenance by qualified Microsoft-trained professionals.
