Additional Information

The ability to integrate third-party software for customer relationship management (CRM) and other customer information systems is a must for any contact centre. With a open CTI interface based on the industry-standard CT Connect™  CTI from Envox, OASIS on-call enables integration to a range of third-party applications and legacy PBX and switching systems to enable customers to enjoy the benefits of OASIS on-call whilst still retaining existing systems.

Add soft-phone and advanced call-handling features
With a full range of soft-phone and call handling features, OASIS on-call enables agents to handle calls with maximum efficiency with the customer details from the CTI and with a range of call handling features.

Pass along caller qualification information to agents
OASIS on-call CTI puts agents fully in-the-know before the caller even arrives at their desk, supplying information already submit by the caller through the IVR and/or text input, customer records and relevant handling information such as call history, for faster service and less repetition.

Integrate existing business applications into your OASIS on-call environment
OASIS on-call CTI comes equipped with Envox CT Connect™ to ensure that third-party applications can be integrated smoothly with OASIS on-call applications and infrastructure.

Introduce unified communications
Using the OASIS IP-Station, contact centres can take advantage of all the benefits of unified communications, single-network efficiencies and economies of scale with IP-traffic. 

• Delivers full ACD functionality from the OASIS on-call contact centre application for skills-based routing to the correct agent or agents.
• Incorporates the industry-standard CT Connect™ interface from Envox, allowing customers to seamlessly integrate a wide variety of third-party applications into the OASIS on-call environment.
• Enables full integration with widely used CRM packages for comprehensive customer relationship management.
• Delivers information supplied by callers via OASIS on-call speech applications or third-party IVR directly to agents including “agent whisper” or text based via CTI 
• Accesses and delivers customer records/history in connection with incoming calls directly to agents based on CLI
• Populates agent screen with key call-metrics to assist the agent in handling the call.
• Enables one-click “consulting” and transferring of calls and collected information to available agents, skill groups and supervisors with simple “click-to-connect” dialling.
• Supports agent hand-off to IVR for automated announcements and other services at the back-end of calls

For more information please contact us; refer to our product literature or email us directly at: info@voltdelta.net.