Additional Information
Free Trial
Contact us today to set up a free trial of OASIS on-call Attendant for your contact centre.
Self-Service Speech
In addition to Attendant, the OASIS on-call portfolio offers a wide range of other self-service speech and SMS products to streamline your contact centre.
Product SheetFor a more in-depth look at how OASIS on-call Attendant can be deployed in your contact centre, please request our product sheet.
Corporate switchboards are busy places, but many of the tasks agents carry out are routine and monotonous. OASIS on-call Attendant is a natural speech solution for fully automating corporate switchboards. It allows companies to reduce the costs connected with manual call handling, lighten agents’ workload or free them up to offer higher-touch services and extend contact centre availability beyond traditional service hours.
To use OASIS on-call Attendant, callers simply state the name of the person or the department they’re trying to reach in plain, natural speech. They may use either whole sentences (“I’d like to speak to Mr. Combs, please”) or simple fragments (“Mr. Combs” or “Accounting”). Where a single voice utterance doesn’t provide enough information, OASIS on-call prompts again – “are you looking for Jack Combs?” – though will quickly fall back to live operators before it badgers callers with repeated prompts.
OASIS on-call Attendant can be deployed flexibly, handling both internal and external calls to your switchboard or, if the goal is simply to reduce the workload of operators, standing in for internal calls while calls from outside the company continue to receive maximum attention from operators.
Available as a hosted solution from Volt Delta, OASIS on-call Attendant can be deployed with low initial investment and without tying up IT resources within your company.
- Fully automated switchboard that can help you immediately reduce call-handing costs
- Simple to use thanks to natural speech dialog
- High-quality recordings made by professional speakers promote a positive user experience
- Hassle-free data administration via a secure, easy-to-use Web portal – no training required
- Web-based statistics and reporting tools
- Hosted solution means minimal initial investment and “zero IT” needed within your company
- If desired, OASIS on-call Attendant can be directly integrated with Microsoft Outlook, Lotus Notes or via LDAP.
- Maximum availability, full redundancy
- Professional, around-the-clock services and support from Volt Delta
