A growing number of organisations with contact centres want to minimise the risks involved in introducing new services, simplify the day-to-day challenges of maintaining their infrastructure and lower their costs by taking advantage of hosted service provision
Volt Delta’s hosted services platform, OASIS on-call, allows customers to deploy a wide range of hosted speech and contact centre services. By moving to a hosted services model any customer is able to enjoy the benefits of using Volt Delta’s proven set of contact centre products whilst minimising their investments. Customers using OASIS on-call can:
- Introduce new services without all of the risks associated with investing in application development, infrastructure and maintenance
- Lower their support costs associated with “on-premise” based equipment
- Flexibly adapt to fluctuating traffic volumes
- Choose from ready built OASIS speech applications and have these rapidly tailored to their precise needs
- Deploy services and entire virtual contact centres that link an organisation’s staff based anywhere in the world
- Support home working agents
- Offer self service solutions quickly to free up expensive agents for more demanding and profitable tasks
- Re-deploy management time into growing their businesses rather than managing infrastructure.
Volt Delta’s OASIS on-call offers a completely hosted contact centre environment together with integrated speech services for customer self service.
It includes features ranging from an intelligent ACD which seamlessly combines external and internal resources through to speech application frameworks that can be tailored to fit customer-specific services. In addition OASIS comes complete with multimedia messaging, easy to use administration tools and a range of management reporting tools. No longer is it always necessary to source multiple systems from many suppliers since all of the core needs are pre-integrated into the OASIS product set, including open CTI, call and screen recording, speech applications and messaging solutions.
With OASIS on-call, Volt Delta brings over 30 years of experience in implementing and maintaining infrastructure and applications for call centre services around the world. This experience allows us to offer a range of integration possibilities with each customer’s existing systems to ensure the smooth delivery of the benefits available from a hosted service.
