Additional Information
Automated Speech & Ad Pays
Thinking about introducing ad-sponsored directory assistance? Voice automation is often a key cost-cutting technology for such business models - find out more.
Enterprise Speech Solutions
13.5% of contact centres currently use speech-recognition, while a quarter plan to adopt it, says Dimension Data. Volt Delta can help contact centres of all sizes deploy voice automation quickly and cost-effectively.
Product Sheet
For more detailed information about 360 Speech and other Volt Delta products, visit our product sheet library.
Contact Us
Interested in putting 360 Speech to work for your call centre? Contact the Volt Delta office nearest you directly.
One of the key challenges in providing directory assistance solutions is the typical large size of the service in terms of both calls and staff to handle these calls. Automating these calls is potentially a major opportunity for cost savings or more productive deployment of staff.
The recent growth in advertiser-supported services and their low-cost delivery model are also driving the use of voice automation. 360 Speech from Volt Delta International is a proven product that covers all the tasks essential to automating DA calls:
- 360 Speech tightly fuses all the components needed to automate DA inquiries for traditional services and advertiser-paid models, including a powerful search engine with patented search algorithms, comprehensive data cleansing and tuning for the specific needs of a voice-automated service and market-leading speech recognition, natural speech capabilities and IVR.
- 360 Speech enables inquires to be fully voice automated from start to finish but may also be used for store & forward as well as utilising “whisper” and N-best display predictive technology.
- 360 Speech can handle “life-sized” databases for entire countries, not just metro areas, and offers full support for carrier-grade operations in terms of integration, fallback capability, wholesaling, integrated data administration, multiple languages and other capabilities.
- The capabilities of Volt Delta’s 360 Speech are also being deployed outside the directory assistance sector, e.g. for automated address capture or to provide a number of automated inbound and outbound services for enterprise customer care.
Cut costs
The primary benefit of introducing voice automated services for any call centre provider is to lower the costs associated with call handling by live agents, in traditional or ad-pays DA settings
Free up agents from routine inquires
With 360 Speech, many routine inquiries can be fully automated, thus freeing up agents for true customer-care tasks
Expand a service offering
Move from a 9-5 offering to 24/7 without adding high cost human agents
Pre-qualify callers for more efficient handling
Pre-qualifying callers leads to more efficient routing of calls, along with customer data
Manage traffic peaks better
Manage peaks in your traffic by offering customers choices of some automated services or an automated call back offer rather than play them in-queue messages.
To learn more about Voice Automated Directory Assistance from Volt Delta International, please request our product literature or contact us directly.
