- By 2010, it is estimated that 20 percent of all households will no longer have a fixed-line phone but will instead rely solely on mobile handsets.
- A recent study found that 60 percent of mobile phone users would agree to list their mobile number if operators would first announce who was on the other end of the line.
- In the same study, more than 60 percent said they would list their number if they could first receive an SMS with the caller’s details and call back at their leisure – or not.
- Only around 5 percent of all mobile numbers are currently listed in public directories - given willigness to list under the right circumstances, growth would be substantial.
360 Incognito from Volt Delta International is a complete solution enabling directory assistance service providers to aggregrate mobile numbers, make them efficiently searchable via database and provide anonymous, privacy-protected access to them for use in DA services. 360 Incognito:
- Enables directory assistance servie providers to connect callers to the mobile numbers of subscribers without revealing the number to the caller or the agent.
- Ensures quick, parallel search of wireless and wireline listings for businesses and enterprises and delivers results to agents with a single dip and seamlessly integrated into the 360 Workstation operator interface.
- Provides a number of options for contacting the B-party, including personal agent-to-called-party confirmation with call completion, SMS with the contact details of the caller or a voice mail left by the A-party.
- Lets users themselves preset who can reach them, when and how as well to opt out of the service quickly and easily if so desired.
Grow call volume
Providers of privacy protected directory services can expect a significant increase in call volume – perhaps as much as 100 percent.
Generate more network traffic
Bringing mobile numbers into the 411 realm increases the amount of traffic in mobile networks.
Provide a new, useful service
Mobile devices have already become the telephone of choice for many consumers, but comprehensive subscriber directories rarely exist. 360 Incognito helps solve that problem.
Ease of use
Though a new service, privacy protected directory inquiries would operate on principles familiar to consumers and thus require minimal effort to learn.
To learn more about Incognito Directory Assistance from Volt Delta International, please request our product literature or contact us directly.
