Additional Information

For DA service providers offering agent-based services, Volt Delta International provides a proven, robust, scalable and expandable set of core search and delivery technologies currently in use in many of the world’s largest telcos and leading DA service providers today. The 360 portfolio of directory assistance solutions includes:

• Search Engines: Volt Delta's search engine, 360 Search, is known in the directory services industry for speed, performance, scalability and search flexibility. It sits at the core of our customers’ directory architectures no matter what type of service they’re offering: agent-based directory assistance, operator-assisted yellow pages, enhanced DA, voice automation, Internet directories or mobile and location-based services.
• Workstations: 360 Workstation from Volt Delta enables DA service providers to offer multiple services, such as national and international directory assistance, yellow pages, enhanced directory services, mobile and incognito directories and more, via a single interface, with consistent keying and commands across the board. Intuitive, ergonomic and easy to learn, it can also be easily adapted to add new services.
• CTI Integration:  With 360 CTI Volt Delta can flexibly integrate CTI capabilities provided by existing switching architecture in a number of ways. Standard functionality such as automated number announcement (ANA) and call completion as well as more advanced features such as store and forward and “whisper” functionality for voice automation are all possible.
• Messaging:  Volt Delta's 360 Messenger supports multichannel communication, with SMS as both an inquiry and delivery channel and MMS, WAP Push, email and fax can all be added as delivery channels.
• Gateways: 360 Inbound and 360 Outbound gateways from Volt Delta allow outbound and inbound access to/from the databases of other DA service providers nationally and internationally, via the E.115 or OSA protocols.
• Statistics & Reporting: With Volt Delta solutions call centre administrators have full access to all system-critical metrics as well as easy-to-use report generation tools.

• Automatic Call Distribution: OASIS is Volt Delta’s flexible IP-based soft-switch and ACD with integrated voice IVR interaction platform which may also be deployed as a standalone point of presence for network interconnect and call management.  Fully integrated with our 360 range of products for directory assistance call centres OASIS provides an unbeatable combination of service flexibility and ease of supporting new services. For more information, visit the Call Distribution & Intelligent Routing section of our site.
• Hosting: Volt Delta currently hosts components of DA system and complete DA systems for a number of its customers, helping them reduce their IT burden and initial investment as well as introduce new services more quickly and with little risk. Hosted Service from Volt Delta are offered in several flexible models, including transaction-based pricing.

To learn more about Agent-Based Directory Assistance from Volt Delta International, please request our product literature or contact us directly. Additionally, you may wish to speak to a current Volt Delta International customer; use our Reference Customer section to do so.