Many countries offer specialised services for the deaf and hearing-impaired allowing them to make and receive telephone calls. OASIS Relay from Volt Delta International provides a complete solution for the replacement of aging legacy systems, bringing these services up to date with modern platforms which take advantage of key technologies such as VoIP for contact centre relay agents. OASIS Relay offers:
- Comprehensive ACD, universal call routing, call profiling, virtual queuing and a full portfolio of management tools for relay services as well as a number of other contact centre services and applications.
- Support for the V.18 standard across Europe, including the native V.18 standard and associated country variants, including V.21 and Baudot
- Application controls and text-call operations, including coordination of call set-up, allocating channel resources, voice/text mode negotiation and retrieval and analysis of call control functions (CCFs).
- Soft-phone system with the voice and call control functions required dedicated web based relay client.
- Web based interface to manage text conversations and features intuitive colour coding for each party, the ability to send text and associated CCFs
- Access to dictionaries for standard phrases.
Proven product with ongoing development
The OASIS platform already supports services for the deaf and hearing impaired today and benefits from dedicated product support and ontinued development o ensure that it meets arket needs in the future.
Service flexibility
The OASIS platform not only upports relay services, but can be used for operator srvices of all kinds, including directory assistance and a wide range of other operator-supported offerings such as toll and assist and emergency call reception services.
Next-generation platform
OASIS supports a wide number of signalling protocols from SS7 and ISDN through to SIP, allowing telephone companies to bring their legacy system up to date with a flexible, future oriented platform.
