The OASIS platform is well proven in its ability to replace ageing, legacy public switch based operator assistance services.
The Volt Delta OASIS platform provides a modern, feature rich and cost effective solution that allows any telco to offer operator assistance services on a modern, capable and flexible service platform. As well as fully supporting operator assistance services it also supports emergency services where required and, of course, other generic contact centre services all from a single, fully integrated platform.
OASIS provides a carrier grade switching solution with integrated SS7 support as well as the ability for the platform to migrate to a full Next Generation Network architecture with SIP signalling. In addition a carrier grade of resilience and redundancy is offered together with the wide feature set required to address all of the traditional operator service needs. The OASIS platform offers:
- SS7 signalling, with support for a range of national variants.
- SIP signalling support for Next Generation Network implementations.
- Scalability, from a relatively small base.
- Carrier grade equipment and high availability.
- Proven track record and customer base.
- Modern solution with innovative features, whilst retaining the traditional operator service features based on manipulation of billing data and use of low level signalling controls.
- Cost effective solution able combine traditional services whilst quickly deploying new revenue generation services.
Volt Delta’s OASIS Call Distribution System (OASIS CDS) has been designed to support network and ACD capabilities for a range of contact centres including operator services. OASIS provides complete support for all of the typical services offered, including:
- Operator enquiries and call connection assistance
- Directory assistance
- Emergency services
- Alarm call booking and delivery (both automated & manual)
- Service interception
- Trunk offer
- Advice of duration and charge
- Transfer charge
- Special assistance
- Coin box support
- Accessibility, with support for text phones to provide service access for the deaf with relay operators
For more information please contact us; refer to our product literature or email us directly at: info@voltdelta.net.
