As anyone who has listened into a call to any emergency service realises, the matter can be literally one of life or death. One where seconds matter and getting the right service to the caller in time is vital. With all emergency services speed of response is key, medical response units speak of the “golden hour” in which if prompt medical treatment and portage to hospital is possible the patient's ultimate chances of survival are much increased.
The Volt Delta OASIS platform has been supporting emergency services provision for over ten years. Currently our high technology and robust platforms are supporting vital emergency services calls and call centres. In addition our systems are also supporting a brand new non-emergency service – one of the first of its kind in Europe.
OASIS meets the key functional requirements of such services by providing:
- The call routing needed to fully control calls throughout their entirety.
- Interconnection to locality information and access to subscriber installation data in order to determine the location and/or address of an emergency caller on a fixed or mobile device.
- Automated search and selection of the appropriate emergency service to forward the call to.
- Recording of all emergency calls in the event of any necessary audit or review.
- Queue management for the high volume of short duration calls that typify emergency services
- Silent call management, whereby calls made in error can be managed and if necessary forwarded to an automated system.
- Resilience in the form of multiple layers of redundancy ensuring systems can continue to function during major disaster scenarios.
- Data cooperation between the initial call handling authority using the OASIS platform and the other emergency service providers.
- Accessibility with support for text phones, for example, to ensure services are accessible for deaf people.
For more information please contact us; refer to our product literature or email us directly at info@voltdelta.net.
