Additional Information

OASIS is Volt Delta’s flexible IP-based soft-switch and ACD with integrated voice IVR interaction platform. The OASIS system provides a complete next generation contact centre system, as well as an integrated IP based IVR system and can also be deployed as a standalone point of presence for network interconnect and call management. The OASIS IP voice system can also be provided as a standalone system with a range of CTI options for replacement of legacy IVR systems.

Fully integrated with our 360 range of products for directory assistance call centres OASIS and 360 together provide an unbeatable combination of service flexibility and ease of supporting new services.

For integration in other call centre environments, OASIS OpenCTI offers open CTI integration and screen pop for other line of business applications as well as a fully integrated agent desktop solution.

In addition a range of OASIS applications are available. These include a complete solution for Emergency Services and also for Operator Assistance (Toll & Assist).

• OASIS Call Distribution System: OASIS Call Distribution System is a carrier-grade media gateway / soft switch with intelligent call routing, automatic call distribution (ACD) and generation of billing call detail records (CDR). Its comprehensive ACD functionality includes call queuing, operator mapping to multiple queues, routing of calls to operators and statistics production. It provides service managers with complete control over their own environments, staff and system resources allowing faster implementation of new services.  OASIS Call Distribution System supports a wide variety of telephony network interfaces including SS7, ISDN and voice over IP (VoIP) with session initiation protocol (SIP). Numerous configuration options are available for skills based routing based on call type and operator profile, ability to prioritise calls and to support multiple call centres countrywide or even across countries. It also collects all raw event statistics for later processing into management information and/or billing CDRs.
• OASIS OpenCTI: With OASIS OpenCTI we provide a range of open CTI options to allow the rapid integration of third party applications into the OASIS environment.
• OASIS Profile: OASIS Profile provides highly flexible features for the control of the nature of service provided to callers on a call-by-call basis. This includes: agent or IVR selection; application used; announcements used; databases to be made available to the agent; and other service aspects. All of these variations on call treatments are supported for customers offering wholesale services to their own customers and can therefore be varied based on a service provider basis.
• OASIS Record: OASIS Record provides a complete and integrated call recording solution for OASIS contact centre users. With OASIS Record customers can record all calls and use OASIS management facilities to determine which of these calls are saved. Managers and supervisors can then use the OASIS Management Information system to search for, select and playback any recorded call. OASIS Record will be useful for any customers that need to record calls into their services to allow for quality of service monitoring, regulatory requirements, handling of customer complaints and training programmes.
• OASIS CDR Generation: OASIS CDR Generation provides the ability to generate call detail records (CDRs) formatted in one of Volt Delta’s standard formats for input into a customer’s billing system. Optionally we can format these CDRs to a specific customer format. In scenarios where we have provided our operator assistance application we can also provide core rating functionality. Since OASIS is so flexible it can support differential billing where a caller can be charged for a specific service feature or information provided.
• OASIS Observe: OASIS Observe allows supervisors to monitor agents whilst they work. A supervisor, with the correct authority, can select an agent to monitor and can then both “see” and “hear” their current session. At any time the supervisor can break into the call or take over the call completely. Both covert and overt monitoring are supported depending on customer preference and local regulations.
• OASIS IP-Station: A full IP based agent desktop environment providing integrated CTI and soft phone with VoIP to provide the framework application for call centre providers.
• OASIS Manager: OASIS Manager is a complete management environment based on a Windows Explorer-type interface together with Windows-like Wizards for ease of use. This is used for system configuration and to access the range of OASIS reports.
• OASIS Management Information: Offers both historic and dynamic, or “real time” MIS with report generation. All reporting is assisted with a Windows-type Wizard that guides users through the selection of the parameters required to generate a report, so making the process straightforward for call centre staff. A number of standard Management Information reports are also provided. Optionally standard interfaces to workforce management and performance management systems can be offered.
• OASIS Voice: OASIS Voice is a highly flexible IP based voice interaction system designed to offer a range of speech based automation possibilities to any service. As well as full IVR capabilities the system comes complete with a graphical service creation environment designed to enable the very rapid creation and adaptation of call flows using a drag and drop building block approach. It works seamlessly with OASIS systems and products to allow the interaction with SMS, email and web based systems, the use of caller provided information and the use of speech recognition and text to speech resources for automated services.
• OASIS Multi-Tenant: OASIS Multi-Tenant provides the ability to support multiple call centre tenants on a single OASIS platform. Tenants are completely segregated from a user management and reporting perspective, with the additionally ability for a host to share traffic between call centre tenants. With OASIS Multi-Tenant our customers are able to offer their own specific hosted services to their end customers.
• OASIS Conference: OASIS also provides a conference call facility that customers can both use internally as well as market. This offers an enhanced conference application supporting up to 100 parties per call, dial in access with conference booking number and PIN entry using DTMF, and supports operator fallback. Conference participants are announced by tone on entry to the conference. Booking and management is by use of a standard web screen.
• OASIS Applications: OASIS is also deployed supporting customers offering both emergency services and operator assistance services. For more information please see OASIS Emergency Services and OASIS Operator Assistance.

For more information please contact us; refer to our product literature or email us directly at: info@voltdelta.net