Spoken Communications and VoltDelta Agree to Collaborate On Providing Hosted Solutions to Call Centers for Guided Speech IVR ™
New York, NY and Bellevue, WA – October 23, 2006
Meets demand for agent-assisted IVR, through a fully hosted, low touch solution.
Spoken Communications, Guided Speech IVR™ Innovator and Volt Delta Resources, LLC (VoltDelta), a leading provider of standards-based voice application hosting services and a wholly owned subsidiary of Volt Information Sciences, Inc., today announced their plans to provide a hosted solution to call centers.
Spoken and VoltDelta are working together to address the demand for reliable, scalable hosted solutions that increase agent productivity and revenue generation capacity through cost-effective, self-service strategies. By combining VoltDelta’s proven carrier-grade hosting capabilities with Spoken’s unique Guided Speech IVR application, the new offering will be a fully hosted service that maintains high customer satisfaction and improves transaction completion rates, even with a low touch solution.
Spoken Communications, which provides the only Guided Speech IVR ™ solution, has fully integrated the human call center agent and speech technology together to provide a “guided” self-service experience that ensures call centers and their customers will have self-service success.
“Self-service is something we have all come to expect in this day and age. Grocery stores and large retailers have been successful at delivering self-service to consumers, because the technology enables their employees to monitor the transactions and assist multiple customers at one time. That’s what our Guided Speech IVR is doing for telephone calls and call centers. By integrating the human call center agent with Guided Speech IVR™ technology, Spoken enables agents to assist multiple callers – silently and simultaneously. We are pleased to be able to offer these capabilities to enterprises through this hosting agreement with VoltDelta”, said Bill Norman, chief operating officer, Spoken Communications.
VoltDelta’s decades of experience providing business solutions to customers around the world enables them to provide leading-edge solutions to major wireless and wireline carriers and enterprise customers. “With telephone, voice communications and call center volumes continuing to increase substantially, it makes sense to offer a Guided IVR solution for Directory Assistance and other enterprise call center operations. This offering substantially increases agent productivity while maintaining a high quality caller experience” added Rich Oldach, executive vice president of strategic marketing at VoltDelta. “We look forward to collaborating with Spoken Communications to deliver value to our customers.”
About VoltDelta:
VoltDelta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading global provider of both hosted and customer-premise directory assistance solutions, content and data services to the telecommunications industry as well as providing a large variety of hosted solutions to the enterprise market. VoltDelta designs, develops, integrates, markets, sells, leases, licenses and maintains computer-based directory assistance software and systems and other database management and telecommunications services for the world-wide telecommunications market. VoltDelta provides carrier-grade hosted call routing and automation services for enterprise call centers for both legacy TDM and VoIP call transport. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading edge services to the information technology, telecommunications and publishing industries. For additional information please visit us at www.voltdelta.com or www.volt.com.
About Spoken Communications:
Spoken Communications provides the only Guided Speech IVR ™ solution that has fully integrated the human call center agent and speech technology together so agents are able to handle at least four calls at once. This innovative approach, developed by Spoken, ensures call centers and their customers will have self-service success. Spoken Communications is headquartered in Bellevue, Washington. For more information please visit www.spoken.com.
Guided Speech IVR is a trademark of Spoken Communications in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.
Media Contacts:
For more information on Spoken contact:
Tonia Lopez-Song + 1 425 679 0696 - spokenpr@spoken.com
For more information on VoltDelta contact:
Kari Bittner +1 585 924 0383 - kbittner@voltdelta.com.
