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Volt Delta International powers T-Com’s new Automated Directory Assistance Service in Germany

Sunbury-on-Thames, England, June 14, 2006 – Volt Delta International, a subsidiary of US based Volt Information Sciences (NYSE: VOL), has provided the technology that is supporting T-Com’s new and recently launched automated directory assistance system accessible by dialing 11864.

Volt Delta supplied its complete OASIS platform to T-Com and following a successful test phase, the new service has been launched and promoted to German consumers under the 11864 access number brand.

The system includes a complete installation of Volt Delta’s OASIS product platform for providers of directory services including the OASIS Call Distribution System, a soft-switch with SS7 (ZZN7 variant) signalling to the national network.

In delivering its complete solution to T-Com, Volt Delta sourced and integrated a variety of technology components from suppliers including Envox and also Nuance Communications. Callers will also experience T-Com 11864’s unique custom voice to guide them through the largely intuitive service to quickly find the telephone number they require, before offering them the ability to be immediately connected.

Volt Delta has extensive experience in delivering high volume, high recognition automated directory assistance systems around the world. These systems use the latest speech technology and Volt Delta’s years of experience in directory assistance systems to ensure the services offer a high quality and natural experience for callers and with high adoption rates.

Volt Delta also supplied T-Com with a range of professional services including systems integration, project management, installation and ongoing support services.

"Volt Delta is very excited to add T-Com to its expanding list of premier customers for our automation expertise and products." said Joe DiAngelo, President of Volt Delta. "We believe that our product line leads the market and that this automated directory service will be a real innovation in the German market. We’ve been delighted to work with T-Com with its insistence on delivering a very high quality experience to its customers. This mirrors Volt Delta’s determination to serve its own customers with leading edge and innovative technological solutions. We are looking forward to continuing to support T-Com as it promotes and grows its service.”

About Volt Delta

Volt Delta, a subsidiary of Volt Information Sciences (NYSE: VOL), is a leading provider of enhanced directory assistance solutions and information services to the global telecommunications market. Years of operator services experience have enabled VoltDelta to meet evolving market requirements providing innovative technology and services to wireline and wireless markets. VoltDelta has recently acquired varetis-solutions GmbH to further expand its worldwide customer base. Volt Delta International is a trading name of Volt Delta Europe Ltd and varetis Solutions GmbH. For further information please visit www.voltdelta.com or www.volt.com

CONTACTS:

James Glasspool
Volt Delta International
Phone:   +44 1932 755 550
Email:   james.glasspool@vde.co.uk

 

 

About 11864
T-Com is setting out to revolutionise the German market for automated voice services for consumers with a range of cost effective, yet rich information services using speech recognition systems. The first service to be offered under the 11864 brand is an automated directory assistance service provided by VoltDelta. Millions of customers will soon be using the service and be experiencing a fast, slick and carefully scripted call flow designed to deliver the information they need quickly and easily. Currently the system is being launched with a nationwide marketing campaign.