Volt Delta releases its fully automated voice survey application
SUNBURY-ON-THAMES/MUNICH, JUNE 11 2008: Volt Delta International, a subsidiary of US based Volt Information Sciences (NYSE: VOL) has released its fully automated voice survey application. This allows any contact centre to measure the quality of the service they provide in a simple and cost-effective way.
OASIS on-call Survey from Volt Delta is a fully featured survey application allowing contact centres to create automated voice surveys that are simple to configure, quick to deploy and cost effective to use.
Using a standard web browser interface, a contact centre manager can configure a survey campaign within minutes, selecting the appropriate questions to ask from the comprehensive pre-built question sets, complete with professional quality voice recordings. The OASIS on-call Survey application supports either DTMF or speech recognition for the caller and also allows customers’ comments to be recorded to allow capture of more generalised feedback. The Survey application is designed to support multiple languages, with this initial release offering full support for both the English and German languages.
Results from each survey are continually updated in real-time by the OASIS Web based management reporting package which provides both trend analysis and threshold reporting. Survey data can also be easily exported in many standard formats for use in an organisation’s reporting processes or for distribution via e-mail.
A range of deployment options is available to quickly provision Survey to any existing contact centre environment, including simple agent handover at the end of a call or by automated outbound dialling.
The Survey application is highly scalable in order to meet the needs of organisations of all sizes.
PeterPays AG, which operates an advertiser-sponsored telephony portal allowing users to make free national and international calls without registering or installing a local client, recently implemented OASIS on-call Survey at its customer care contact centre in Berlin.
“Our aim was to measure customer satisfaction with our hotline in a way that was non-intrusive to customers and which didn’t require a huge investment in resources,” said Christian Mooser, CEO of PeterPays AG. “With OASIS on-call Survey, we were able to design and configure a fully automated speech survey within a matter of minutes and go live immediately afterwards.”
The OASIS on-call Survey application is provided as Software as a Service (SaaS) to allow organisations to access the latest technologies quickly, with “zero IT” and no capital outlay. Survey is just one of many services available from the OASIS on-call range of hosted services that include other speech self service applications as well as a complete IP-based contact centre.
“More and more providers are turning to SaaS because it allows them to get to market more quickly, with low initial expenditure and without having to worry about implementing complex technology on-site,” said Noel Hughes, managing director of Volt Delta International. “Volt Delta offers a complete range of both on-premise and hosted contact centre solutions and services including automatic call distribution (ACD), interactive voice response (IVR), numerous pre-built speech applications, integrations with leading CRM systems and other business applications to enable a range of flexible deployment options for our customers.”
For a demonstration, more details or a free trial of OASIS on-call Survey, please contact info@voltdelta.net.
About Volt Delta
Volt Delta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading global provider of both hosted and customer-premise directory assistance solutions, content and data services to the telecommunications industry as well as providing a large variety of hosted solutions to the enterprise market. Volt Delta designs, develops, integrates, markets, sells, leases, licenses and maintains computer-based directory assistance software and systems and other database management and telecommunications services for the world-wide telecommunications market. Volt Delta provides carrier-grade hosted call routing and automation services for enterprise call centres for both legacy TDM and VoIP call transport. LSSi Europe Ltd, a wholly owned subsidiary of Volt Information Sciences, Inc., offers a portfolio of leading content and content management solutions. For further information please visit www.voltdelta.net, www.volt.com and www.lssieurope.com
