Volt Delta to supply complete yellow pages and value added services platform to ICE and RACSA of Costa Rica

Munich, Germany, April 27, 2010: Volt Delta International, a subsidiary of US based Volt Information Sciences (NYSE: VOL), has been chosen by RACSA of Costa Rica and its parent company, ICE, to supply an extensive suite of yellow pages solutions to support their current directory publishing activities and planned future value added services. RACSA is Costa Rica’s leading provider of yellow pages products and a fully owned subsidiary of ICE, Costa Rica’s principal supplier of telecommunications and energy utilities. The system will be supplied by Volt Delta’s partner in Costa Rica, BD Consultores, who is also providing systems integration and other services as part of the overall solution delivery.

The new Volt Delta solution, including DPS Ad Management, will form the core of RACSA’s and ICE’s advertising management and delivery activities across all directory products, including the production of printed yellow and white pages books and the delivery of advertisements for white and yellow page Internet directories. Volt Delta will support RACSA’s launch of SMS-based directory enquiries with 360 SMS, which offers end users the convenience and ease-of-use of two-way text messaging to receive the listings they seek.

In addition, ICE contact centres will be equipped with Volt Delta’s “Talking” Yellow Pages solution, allowing ICE to embed features familiar to advertisers from its traditional print products, such as coupons and priority placement, in new delivery channels such as voice, SMS, email, and fax.

ICE will receive Volt Delta’s data pre-processing solution, 360 Data, to help it administer and maintain data quality, and RACSA will benefit from the integration of Volt Delta’s DPS Ad Management into its existing back-office CRM system. The integration will afford RACSA the same 360-degree view of customer interaction in its day-to-day publishing activities that it already enjoys in other business segments. Advertising customers themselves will also benefit directly from the new platform, which features a self-service module allowing them to purchase and create their own advertisements online.

Yusuf Bulan, Managing Director of Volt Delta International in Germany, said: “Volt Delta is thrilled to have been chosen by RACSA and its parent company, ICE, to help them upgrade their directory publishing infrastructure. We collaborated closely with our partner in Costa Rica, BD Consultores, to understand both companies’ needs, and we are now working directly with RACSA and ICE to implement the new suite of Volt Delta solutions. We are confident that this new platform will help them even more effectively bring consumers and providers of goods and services in Costa Rica together as the directory and local search market continues to evolve.”

Volt Delta’s yellow pages solutions may be used to cover all the core activities and workflows involved in the day-to-day business of selling, managing and delivering advertisements, including sales and contract management, ad design, commissions, customer and contract management, billing and export to various media subsystems. The core, DPS Ad Management, is built upon a flexible, open client/server-based architecture that allows easy adaptation to specific needs and is characterised by intuitive user interfaces and a unique customer-centric and workflow-centric approach. Modular, media-specific solutions from Volt Delta for Internet yellow pages, “talking” yellow pages and other channels can be added seamlessly to DPS, enabling publishers to offer a broad range of services and media choices to their markets.

For more information, please visit: http://www.voltdelta.net/solutions/yellow-pages/

Contact:
Reiner Jakubietz
Product Line Manager, Directory Publishing Solutions
Volt Delta International
Tel: +49 89 455 66 126
E-mail: reiner.jakubietz@voltdelta.net

América Latina
Javier Inclan Peniche
Director Comercial, América Latina
Volt Delta International
Tel/Fax: +1 (772) 873-0576
E-mail: javier.inclan@voltdelta.net

About Volt Delta
Volt Delta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading provider of directory service solutions, contact centre technology and self-service solutions for large scale enterprises and telecommunication providers around the globe. Its solutions are underpinned by expertise in voice automation, telecoms signalling, search engine and search strategies and user interface ergonomics, as well as a deep understanding of the contact centre environment. Volt Delta is also a world leader in the provision of software based solutions to the directory assistance market. In all business areas, its aim is to integrate across media, combining voice, the Web and mobile channels to deliver a richer contact experience. Volt Delta also provides its solutions as hosted services from carrier-grade call routing and automation centres allowing any organisation to benefit from its expertise in contact centres and multi-channel communications. This managed services infrastructure currently handles over two billion calls per year. Volt Delta’s sister company, LSSi Europe Ltd, itself a wholly owned subsidiary of Volt Information Sciences, Inc., offers a wide portfolio of data content and content management solutions.

For further information please visit www.volt.com, www.voltdelta.net, and www.lssieurope.com

About BD Consultores

BD Consultores is a globally active company and comprehensive service provider with cutting-edge technological tools and advanced management models. It promotes change in organizations to assure customers a high-profile, profitable presence in the market. By focusing on customer service and innovation, BD Consultores has become a trusted adviser in Value-added Solutions, Customer Relationship Management and Data Integration. Its leadership in these areas has enabled it to form strategic, dynamic partnerships with other forward-thinking organizations and bring success to customers throughout Mexico, Central America and the Caribbean. BD Consultores’ visionary spirit has allowed it to expand its service to e-Business Solutions and to implement technology and its benefits across the entire business cycle. Its diverse service portfolio, managed by specialists in technological environments, also includes outsourcing, training and consulting.

For further information please visit www.bdconsultores.com