Volt Delta to supply new switching and contact centre solution for BT’s emergency service, directory assistance and operator service business
Sunbury-on-Thames, England, January 20, 2010: Volt Delta International Ltd, a subsidiary of US based Volt Information Sciences (NYSE: VOL), is to supply its switching and contact centre system to BT plc in the UK, to support a wide range of BT’s operator services including its national 999 emergency call handling service. Additionally it will support BT’s directory assistance services, including 118500, and other operator assistance services such as its alarm and reminder services and a wide range of wholesale services.
Volt Delta is supplying its OASIS application suite which offers BT the very highest levels of redundancy that it requires to support the critical 999 emergency service. A joint Volt Delta and BT team will deploy this large scale system in call centres across the UK supporting up to 1,000 agent positions.
The OASIS solution for BT includes complete switching and ACD capability, integrated voice IVR, call recording, sophisticated real time management information and comprehensive historic reporting. OASIS is a well proven solution with customers around the world, and also specifically for handling emergency services in the UK with other organisations.
The system will initially interconnect to BT’s telephony network using SS7 ISUP, although OASIS offers support for SIP interconnect to meet BT’s 21CN migration needs. OASIS also offers BT a range of open interfaces enabling BT to integrate the solution into its other systems, services and core infrastructure.
Volt Delta will commence implementation of this major system replacement during 2010 with live service scheduled for 2011. With the supply of its system Volt Delta will also be providing full 24x7 support services to ensure that the system continues to meet BT’s demanding ongoing service requirements.
The contract award is with Volt Delta Resources LLC, Volt Delta International’s immediate parent company.
Noel Hughes, managing director, Volt Delta International said: “Volt Delta is delighted to be working with BT in modernising the infrastructure that supports the major 999 emergency service in the UK. As one would expect, BT has set extremely demanding standards and requirements for this solution and we are very pleased that we have been able to satisfy these, both in our product capabilities, and also from an organisational viewpoint. We are now working closely with the BT team to ensure a successful and seamless transition to the new OASIS system”.
Luke Corkill, General Manager Voice Directory Services, BT Retail said: “BT has been through a thorough technical evaluation procurement process to ensure that this key piece of infrastructure will offer the complex mix of functionality and demanding service levels that are necessary to support the 999 emergency service. This is a major investment for BT, which recognises our long term commitment to providing 999, Directory Enquiry and Operator Services. It will enable us to maintain our long-standing reputation for best quality, highest accuracy and most efficiency in providing these services.”
About Volt Delta
Volt Delta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading provider of contact centre technology and self-service solutions for large scale enterprises and telecommunication providers around the globe.
Its solutions are underpinned by expertise in voice automation, telecoms signalling, search engine and search strategies and user interface ergonomics, as well as a deep understanding of the contact centre environment. Volt Delta is also a world leader in the provision of software based solutions to the directory assistance market.
In all business areas, its aim is to integrate across media, combining voice, the Web and mobile channels to deliver a richer contact experience. Volt Delta also provides its solutions as hosted services from carrier-grade call routing and automation centres allowing any organisation to benefit from its expertise in contact centres and multi-channel communications. This managed services infrastructure currently handles over two billion calls per year.
Volt Delta’s sister company, LSSi Europe Ltd, itself a wholly owned subsidiary of Volt Information Sciences, Inc., offers a wide portfolio of data content and content management solutions.
For further information please visit www.volt.com, www.voltdelta.net and www.lssieurope.com .
About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended March 31, 2009, BT Group’s revenue was £21,390 million.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit www.bt.com/aboutbt
Contacts:
For Volt Delta:
James Glasspool, +44 1932 755 550
james.glasspool@voltdelta.net
For BT:
Inquiries about this news release should be made to the BT Group Newsroom on its 24-hour number: 020 7356 5369. From outside the UK dial + 44 20 7356 5369.
