OASIS Telecare is an advanced telecare control centre platform offering support for next generation systems and networks while also supporting the majority of legacy devices and alarm systems.

OASIS Telecare is already deployed into CarelineUK, one of the UK’s larger telecare providers.

The OASIS Telecare platform covers all the key requirements needed for providers offering social alarm and telecare services including:

Managed Service Delivery
OASIS Telecare is delivered as a managed service to simplify platform implementation and onsite requirements. Calls and alerts are delivered direct to the platform and agents are connected across the network using VoIP for call delivery to the dedicated agent softphone.

Pay Per Use Service
Customers pay for the managed service on a usage basis which means there’s no need to fund expensive capital equipment, with the monthly service usage fees also including provision of comprehensive 24x7 support services.

Comprehensive Platform Functionality
OASIS Telecare is a complete solution approach for telecare providers offering a wide range of device protocol support, integrated CRM database, centralised call recording and control centre functionality.

Simplified Telephony
With OASIS Telecare the telephony is no longer on site at the control centre. This simplifies implementation and means that the only IT requirement onsite is the provision of the supervisor and agent PC workstations.

Easy to Use Telecare Service
With OASIS Telecare the agent is able to set up a conference call direct to the scheme equipment which means that the resident doesn‘t have to then use another phone, but is able to speak to the ambulance service or doctor directly through the device.

Supports TSA Requirements
OASIS Telecare supports the UK based Telecare Services Association codes of practice. With its integrated call recording capability it also supports call recording capability at disaster recovery sites, without the need for a separate system. In addition, OASIS Telecare offers management reporting to TSA standards.

Future Proof
Since OASIS Telecare is a modern, IP-based platform it can therefore offer optional support for new IP based devices as the market evolves. With its SIP signalling capabilities it is also next generation telephone network compatible.

Flexibility for Other Services
OASIS Telecare can support other generic contact centre services offering further economies of scale, as well as supporting services such as case and incident management and lone worker services.

Proven Platform
OASIS Telecare is already deployed at one the UK’s largest telecare providers and the same core system is used by112/999 services providers in the UK and Europe.

Telehealth Ready
As the need emerges, OASIS Telecare is designed to be capable of supporting the efficient roll out of telehealth services using the same common platform.