OASIS offers a wide range of pre-built, speech- and SMS-based framework applications, which may be rapidly customised to meet each customer’s specific requirements for call flow, dialogue design and integration with existing call centres and back-end customer information systems.

In addition Volt Delta’s speech team can rapidly design and build customer specific call flows including the necessary interfaces to information systems to allow any organisation to benefit from intelligent call automation. Our framework speech applications include:

• OASIS Route
  Enables organisations to offer single-number access to departments and to provide 24x7 services by offering automated routing based on saying the name of the individual (or department) that a caller wishes to speak to.
  
  
• OASIS Query
  Verifies the caller’s identity in order to provide specific information ranging from account details, order status and bookings, to simple password re-set services.
  
  
• OASIS Conference
  An integrated voice conferencing facility with Web booking that can be used by organisations internally to cost effectively facilitate multi-site working, remote and home workers.
  
  
• OASIS Remind
  An automated reminder service generating reminders to customers by voice and/or SMS. Appointment reminders, reminders for annual servicing, repeat orders and a range of similar customer care services can all be offered.
  
  
• OASIS Capture
  Offers the ability to automatically capture a name and address - a fundamental capability for many inbound call-handling services. This typically uses the post code, zip code or other locality data for more efficient and easy address capture for fulfilment purposes.
  
  
• OASIS Call-back
  Rather than return a busy tone or service messages, with OASIS the caller can schedule a call back at a time convenient to them.
  
  
• OASIS Survey for Customer Insight
  OASIS also supports market research and customer insight surveying using either end-of-call automated surveys or outbound automated surveys that can be used for collection of information from pre-selected panels and customers.