Today’s consumer expects the companies whose products and services they use to be available around the clock. For any contact centre that serves these customers, providing such 24x7 services can be difficult with traditional staffing patterns and business hours. More and more organisations are therefore realising the benefits of provisioning self-service speech applications using automated speech recognition as well as SMS-based services.

OASIS on-call offers a wide range of pre-built, speech- and SMS-based framework applications, which may be rapidly customised to meet each customer’s specific requirements for call flow, dialogue design and integration with existing call centres and back-end customer information systems.