OASIS on-call hosted contact centre is configured to meet each customer’s exact requirements, including routing to the longest-waiting free agent, last-agent routing, VIP routing and routing to any number of customer-definable groups based on skill, service, language and other criteria. The OASIS on-call contact centre is an IP-based platform commonly deployed using an ISDN telephony connection and VoIP call delivery to the agent. However depending on the requirements Volt Delta can offer connection to an agent using the PSTN and DDI and also support both SIP and SS7 signalling.

Volt Delta’s hosted services are delivered from high tier redundant hosting sites in Germany and the UK. Volt Delta can take care of the entire service provision, including dedicated links between customer sites and the Volt Delta hosting centres, for call delivery through its network partners