OASIS is also provided as a hosted service for those customers that wish to benefit from an OASIS solution but without the capital investment. OASIS on-call provides the same range of highly integrated solutions, with both a hosted contact centre service and our range of hosted speech applications to enable cost effective self service solutions to be delivered from the “cloud” as software-as- a-service. Our hosted services are available on a global basis with primary hosting centres present across the US, UK and Germany.

Such hosted services are important for those organisations that require:

• Rapid service delivery
  Only software delivered as a service can be provisioned and made ready for live use rapidly. OASIS on-call hosted contact centre makes the process simple and obviates the need for complex and time consuming procurement cycles.
  
  
• Ability to handle the peaks and troughs of uneven call profiles
  Many customers have to handle very uneven traffic profiles during a typical year. The OASIS on-call platform has the ability to ramp calls and agents up and down so that the customer no longer needs to bear the expense of investing a platform that has less than optimal utilisation.
  
  
• Need to support home workers without building a new infrastructure
  As organisations seek more flexibility in scheduling,  the ability to trial and use home working agents becomes ever more pressing. With the OASIS hosted service approach this is easily set up, leaving each organisation free to concentrate on how best to manage and motivate these agents.
  
  
• Flexibility to pay based on usage for the services needed
  With on-premise deployments the typical project lifecycle is long and the investments needed are large and only continue to grow. With a hosted service the costs are much clearer and the fees are based on a usage model that includes all of the necessary support. While the service may be hosted we still attend on site to provide training and any necessary integration services to ensure that staff experiences a smooth service implementation.
  
  
• Support a follow the sun approach
  For organisations that need to provide 24x7 services, OASIS on-call can be configured to flexibly route to wherever it’s daytime and agents are at work.
  
  
• Need to outsource services yet keep control
  For organisations investigating outsourcing aspects of their business, adopting a hosted service model keeps the outsourcing options flexible for the future. Rather than be tied into an outsourcer’s chosen technology platform, with Volt Delta’s hosted contact centre approach  organisations are free to route any proportion of their traffic flexibly to any outsourcer based on costs and quality of service provided, as well as within their own organisation.
  
  
• Jump from legacy systems to the latest IP based systems
  Rather that purchase a new platform with all of the risks associated with investing in application development, infrastructure and maintenance a hosted service offering from Volt Delta minimises such risks and frees up capital for other projects.
  
  
• Introduce a virtual contact centre strategy
  Whilst many organisations want to leverage staff across their organisation to service customers and calls, this can be an expensive and time consuming business involving multiple technology platforms. By routing all calls to an OASIS on-call service, traffic can be easily managed and distributed in a “virtual contact centre” approach that can link staff and centres based anywhere in the world.
  
  
• Cut costs by automating routine enquiries using a hosted speech application
  Whilst automating services may offer cost savings, many organisations may find the complexity of such projects beyond their skill set.  By deploying a hosted speech application from Volt Delta organisations benefit from our huge speech and call flow skills, our wide range of existing speech applications as well as from the  flexibility and scalability of hosted service provision in general.