A growing number of organisations with contact centres want to minimise the risks involved in introducing new services, simplify the day-to-day challenges of maintaining their infrastructure and lower their costs by taking advantage of hosted service provision.
Volt Delta’s OASIS on-call offers a completely hosted contact centre environment together with integrated speech services for customer self service. It includes features ranging from an intelligent ACD, complete with multimedia messaging, to easy-to-use administration and management reporting tools. No longer is it always necessary to source multiple systems from many suppliers since all of the core needs are pre-integrated into the OASIS product set, including open CTI, call and screen recording, speech applications and messaging solutions.
With OASIS on-call, Volt Delta brings over 30 years of experience in implementing and maintaining infrastructure and applications for call centre services around the world. This experience allows us to offer a range of integration possibilities with each customer’s existing systems to ensure the smooth delivery of the benefits available from a hosted service.