Many organisations have invested in Microsoft’s Dynamics CRM system to efficiently run their customer interactions across sales, marketing and service functions. The product continues to evolve and offer more and more functions and flexibility and allows organisations to quickly add new services and customer management approaches within its flexible architecture.
Typically many small to medium sized organisations, whilst reaping the benefits that Dynamics brings, have not had a cost effective and flexible contact management platform to handle the voice calls and other communications that customers generate. Volt Delta offers a solution to managing customer communications with a hosted cloud based contact centre platform, OASIS on-call. This contact centre system is closely integrated to the Dynamics system and offers a range of service integration possibilities to provide superior levels of customer care.