For directory and operator service providers, versatility is the key to remaining vital and profitable in the future. Volt Delta offers directory and operator service providers the industry's broadest selection of product and solutions enabling them to meet the information demands of today's market, including:

• The need to offer richer information
  As Internet based searches continue to grow, call centre operators are faced with the need to provide callers with richer information. With its 360 and OASIS product portfolios as well as data management and procurement expertise, Volt Delta helps directory and operator service providers achieve this.
• Building a presence in multiple channels
  Also spurred on by the growth in both fixed and mobile Internet searches, more and more directory service providers are seeking to mimic the Internet experience by incorporating aspects of browser based search, social media and context-relevant, data-driven mobile searches in addition to speech. Volt Delta offers several cutting-edge solutions in these areas.
• Keeping initial costs down and getting to market rapidly
  All directory and operator service providers have the need to keep costs in check. For many, pay-as-you-go models based on hosted service provision are an ideal solution. Volt Delta provides many of its solutions on a Software-as-a-Service model out of hosting centres in the UK, Germany and the US. In addition, Volt Delta offers a number of speech and SMS self-service options.
• Gaining customer insight and improving the customer experience
  To reduce churn and increase customer loyalty, directory and operator service providers are continually seeking to learn more about their customers and offer their most frequent callers premium services. Volt Delta offers several solutions allowing providers to survey customers, personalise offerings to cater to "VIPs" and mine statistical information to optimise the caller experience.
• Introducing innovative services
  On competitive directory markets, new and innovative services are the key to winning market share. Volt Delta offers the directory and operator service market's most innovative product portfolio, allowing our customers to take advantage of advertising-based revenues and the latest in Web technologies and services, among others, to stay abreast of consumer search demands.