Search Engines & Workstations
Volt Delta's search engine, 360 Search, is known in the directory services industry for speed, performance, scalability and search flexibility. It sits at the core of our customers’ directory architectures no matter what type of service they’re offering: agent-based directory assistance, operator-assisted yellow pages, enhanced DA, voice automation, Internet directories or mobile and location-based services.

360 Workstation from Volt Delta enables directory service providers to offer multiple services, such as national and international directory assistance, yellow pages, enhanced directory services, mobile and incognito directories and more, via a single interface, with consistent keying and commands across the board. Intuitive, ergonomic and easy to learn, it can also be easily adapted to add new services.

Voice Automated Services
360 Speech tightly fuses all the components needed to automate DA inquiries for traditional services and advertiser-paid models, including a powerful search engine with patented search algorithms, comprehensive data cleansing and tuning for the specific needs of a voice-automated service and market-leading speech recognition, natural speech capabilities and IVR. 360 Speech enables inquires to be fully voice automated from start to finish but may also be used for store & forward as well as utilising “whisper” and N-best display predictive technology. It offers full support for carrier-grade operations in terms of integration, fallback capability, wholesaling, integrated data administration, multiple languages and other capabilities.

Mobile Directory Assistance
With Volt Delta's 360 SMS allows callers to send an SMS with search arguments to the service provider and receive a fully automated SMS answer back. The solution searches for telephone numbers based on a name or for names based on a telephone number (reverse searches).

Internet Directories
360 Web is our solution for Internet-based directory services and can be used to introduce White and Yellow Pages services. It can accommodate a wide range of advertising formats and provides a number of open interfaces for mapping and routing and other applications that characterise the information-richness and interactivity of today’s Web-based applications.

Advertising-based Models
360 Adverts puts directory service providers in possession of a complete set of tools and technologies allowing them to shift the onus of revenue generation from their callers to advertising businesses. The solution supports a wide range of advertising formats, can be implemented via voice and other media and offers precise targeting according to location, business category, listings and time of day, month or year.

Personalised Directory Enquiries
360 Personal from Volt Delta International is a complete solution allowing directory assistance service providers to tailor the DA experience to callers’ individual preferences in a number of ways, including: Identifying frequent callers, offering priority queuing,  Enabling language selection, tailoring automation levels, offering device-specific enhanced services and upselling to frequent callers.

Privacy Protected Enquiries
360 Incognito from Volt Delta International is a complete solution enabling directory assistance service providers to aggregate mobile numbers, make them efficiently searchable via database and provide anonymous, privacy-protected access to them for use in DA services. By enabling directory assistance service providers to connect callers to the mobile numbers of subscribers without revealing the number to the caller or the agent, 360 Incognito can help grow call volumes and generate more traffic in the network.

“Talking” yellow pages
360 DirectorYPro from Volt Delta allows directory service providers to generate more value with their business listings by categorising them and enriching them with enhanced data and advertising in various formats. For providers looking to make the transition to an advertising-funded, yellow pages business model, 360 DirctorYPro offers a flexible feature packet in aid of this transition.

Consumer Ratings
360 Ratings allows directory service providers to introduce consumer ratings into their Web and voice-based directory assistance and yellow page services. In doing so, they can evolve their service from the directory niche to the broader search market at large, in which ratings, communities, social networks and other Web 2.0 features are playing an increasingly dominant role.

Bookings and Reservations
360 Booking is Volt Delta’s solution enabling directory assistance providers to take delivery of data from multiple booking services, fold that data into their inventory and make bookable listings instantly available to agents within
the Volt Delta operator workstation. Agents can thus easily reserve rooms, tables and tickets of all sorts via the Web - and generate extra revenue from commissions. 

International Data Access
Volt Delta LSSi Europe offers up-to-date listing information for the purposes of international directory assistance as well as identity confirmation and data enrichment services via our subsidiary LSSi Europe. LSSi customers have access to the most up-to-date directory information on the market today. In countries where LSSi Europe does not have its own data and databases, it works with skilled local partners to guarantee the best possible content. It operates its own highly redundant, 24/7 computing centres that comply with the highest possible data security standards and provide various access interfaces to ensure easy connectivity.

Data Management
Directory Assistance service providers often must gather, cleanse and merge data from various sources in order to piece together a complete, up-to-date database. 360 Data automates these processes, allowing service providers to maintain fresh, correct data as well as to grow their database and restructure it in various way for new services.

CTI Integration
Volt Delta International integrates existing switching and ACD technology with 360 CTI, enabling service features such as automated number announcement and call connect, IVR dialogues with fallback to agents, store-and-forward and whisper functionality.

In addition, Volt Delta offers its own switching and ACD solution, OASIS CDS, which has been specially designed to meet the needs of directory assistance service providers and is in operation at major telcos in the United States, France, Italy, the Netherlands and in other countries around the world.

Messaging
Volt Delta's 360 Messenger supports multichannel communication, with SMS as both an inquiry and delivery channel and MMS, WAP Push, email and fax can all be added as delivery channels.