Intelligent Contact Management with OASIS
OASIS is a modern, IP-based, multi-media contact centre platform designed to promote and cultivate intelligent contact management across a wide range of industries and sectors. The OASIS contact centre provides easy service differentiation and flexible call routing and is capable of underpinning large-scale virtual contact centres across multiple centres and countries as well as supporting home-working strategies.
Automate Services with OASIS Speech Self Service
For customers needing to segment and manage customer contact more efficiently, Volt Delta provides an integrated IVR and a range of speech applications to automate many routine calls, offering choice to customers and reducing call handling costs. As well as offering a range of standardised automation applications, Volt Delta can design and implement any customer specific call flow.
Pay per Use services with OASIS on-call
OASIS is also provided as a hosted service for customers who wish to benefit from an OASIS solution while limiting their capital investment. OASIS on-call software-as- a-service model. OASIS on-call hosted services are available globally, with primary hosting centres present across the US, UK and Germany.
Complete Solutions for Directory Assistance
360 is a portfolio of solutions for directory assistance providers and yellow page publishers. It offers the directory information services industry the broadest set of innovative, flexible solutions available from a single source today, including search engines and workstations, multi-channel ACD, speech & SMS and data management and procurement.
Ad Management for Yellow Page providers
Volt Delta International serves the worldwide directory publishing market with advertising management and content delivery solutions for printed media, agent-based yellow pages, online directories and mobile local search. Volt Delta products cover all aspects of the sales cycle, from contact management to budgeting, commissions, account assignment to ad formatting, CRM and real-time statistical analysis.