Volt Delta’s OASIS contact centre solution addresses the key business needs of our customers by offering an integrated platform which supports virtual contact centres and home working agents, gives customers more choice with additional communication channels and cuts costs with speech self service solutions.
OASIS on-call offers a wide range of pre-built, speech- and SMS-based framework applications, which may be rapidly customised to meet each customer’s specific requirements for call flow, dialogue design and integration with existing call centres and back-end customer information systems.
Volt Delta’s OASIS on-call offers a completely hosted contact centre environment together with integrated speech services for customer self service. It includes features ranging from an intelligent ACD, complete with multimedia messaging, to easy-to-use administration and management reporting tools.
Understanding your customers is vital both for retention and for the ability to up sell them on other products and services. OASIS survey provides a fully automated speech based surveying tool that supports both inbound and outbound surveys. Surveys can be quickly updated and changed to include new questions or target a new customer segment.
Volt Delta combines its 360 portfolio of products for directory assistance with the OASIS product set for contact centre ACD to offer DA service providers end-to-end solutions for all their directory assistance needs, regardless of whether they are building a contact centre from scratch, replacing an existing platform or expanding into new business areas.
Volt Delta International offers directory publishers a complete suite of products for both traditional and new media, including print, Internet, voice and mobile. Our solutions enable yellow pages companies to continually add value to their existing services in creative ways and to expand into additional markets and media at a pace that suits them.
The Volt Delta OASIS platform provides a modern, feature-rich and cost-effective solution that allows any telco to offer a full range of today’s operator assistance services, including operator assistance, Toll and Assist services, services for the deaf and hearing impaired and emergency services for telcos and PSAPs.