OASIS on-call offers a wide range of pre-built, speech- and SMS-based framework applications, which may be rapidly customised to meet each customer’s specific requirements for call flow, dialogue design and integration with existing call centres and back-end customer information systems.
Understanding your customers is vital both for retention and for the ability to up sell them on other products and services. OASIS survey provides a fully automated speech based surveying tool that supports both inbound and outbound surveys. Surveys can be quickly updated and changed to include new questions or target a new customer segment.
Voice Biometrics can be deployed for a wide range of uses and in various ways, from automated password reset to passive voice recognition during natural phone conversations. Any organisation that requires a secure, simple and cost-efficient authentication solution can benefit from Volt Verification Services (VVS) in a number of ways.
VoltDelta and Oracle have teamed up to offer customer-facing organisations a unique solution to the realities of customer contact today, seamlessly marrying the intelligent media distribution capabilities of the OASIS on-call contact centre from VoltDelta with the Oracle RightNow CX customer experience platform.
Volt Delta offers Directory Assistance Service Providers and Directory Publishers end-to-end solutions for all their business needs, from contact centre based information services to advertising-driven Web and print directories.
VoltDelta’s OASIS eCall solution can greatly ease the adoption of eCall support for PSAPs, regardless of the structure of the emergency services in any given country, with the ability to receive process and store the MSD, as well as enable secure access to this data.
OASIS for emergency services provides a complete specialised contact centre for emergency call handling organisations including a multi-channel ACD, call recording, dedicated agent workstation, emergency call routing applications and open interfaces to allow the effective integration into existing infrastructure and systems. It is suitable for both PSAP 1 and PSAP 2 operators.