The OASIS platform is now supporting a wide range of toll & operator assisted services which TSTT delivers from its call centre based in Port of Spain. The wide range of services includes: person-to-person and station-to-station connection; advice of call charge & duration; collect calls; alarm calls; and international call assistance.

Deploying the OASIS platform has enabled TSTT to improve its operator services operation and reduce overall operational costs by the adoption of a next-generation all IP-based solution, together with SIP interconnects to the core telephony network and VoIP call delivery.

TSTT’s OASIS solution includes a wide range of functionality including call routing, call profiling, call recording, billing CDR record generation as well as a comprehensive OASIS management information reporting system. In addition, OASIS also provides full supervisory functions, allowing supervisors to observe and monitor call centre staff in real time in order to improve service quality and agent performance.

Call centre operators are also helped in providing this diverse set of services by OASIS IP-Station which has a specially designed and optimised user interface to allow the efficient provision of these services.

The system is now fully operational following the contract award in September 2008.

Noel Hughes, managing director, Volt Delta International said: “I am very pleased that TSTT selected Volt Delta and our innovative OASIS switching and contact centre system and that the TSTT implementation has been so successful for, what is, a complex mix of services and technology. We have had a very close relationship during the project implementation and we look forward to continuing this with the TSTT team as they use the platform over the coming years both to deliver the existing set of services, and as they seek to develop new services.”

George Hill, Chief Technology Officer of TSTT said: “We have been very pleased in our choice of Volt Delta as our new operator services platform provider. We were particularly pleased that the OASIS platform included the majority of services and functionality that we needed in the standard package. This has allowed us to replace our legacy platform with a very modern SIP based platform and to very tight timescales. We have been very well supported by Volt Delta and look forward to continuing to work closely with them in the future.”

About Volt Delta          

Volt Delta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading provider of contact centre technology and self-service solutions for large scale enterprises and telecommunication providers around the globe.

Its solutions are underpinned by expertise in voice automation, telecoms signalling, search engine and search strategies and user interface ergonomics, as well as a deep understanding of the contact centre environment. Volt Delta is also a world leader in the provision of software based solutions to the directory assistance market.

In all business areas, its aim is to integrate across media, combining voice, the Web and mobile channels to deliver a richer contact experience. Volt Delta also provides its solutions as hosted services from carrier-grade call routing and automation centres allowing any organisation to benefit from its expertise in contact centres and multi-channel communications. This managed services infrastructure currently handles over two billion calls per year.

Volt Delta’s sister company, LSSi Europe Ltd, itself a wholly owned subsidiary of Volt Information Sciences, Inc., offers a wide portfolio of data content and content management solutions. For further information please visit www.volt.com, www.lssieurope.com and www.voltdelta.net.

About TSTT

Telecommunications Services of Trinidad and Tobago Limited is jointly owned by the Government of Trinidad and Tobago (51%) and Cable & Wireless (49%). The company provides a complete suite of communications services throughout the twin-island state including fixed line and mobile communications, broadband Internet access, lease lines and data services. TSTT is the only communications solutions provider in the country deploying both wireless and wired next generation networks with voice, data and multimedia capabilities making it one of the most advanced solutions providers in country. The company's customers include key industry leaders in the finance, energy, government and tourism sectors. For more information about TSTT please visit  www.tstt.co.tt