OASIS on-call Survey allows contact centres to design and configure speech surveys within a matter of minutes and to go live immediately afterwards. Surveys are created and launched by clicking together any number of more than 30 professionally recorded questions and setting dialog options using an intuitive, Web-based interface. Contact centre agents can hand callers off to the fully automated OASIS on-call Survey immediately following the call, freeing them up to continue working and ensuring impressions are fresh in the customer’s mind.

Results in the form of reports and recorded audio are available in real time, on-line, and may also be exported to third-party applications for further analysis. OASIS on-call Survey is a fully hosted solution from Volt Delta International and thus can be implemented with minimum initial costs and risk and with “zero IT” required on site.

“Helsana is constantly looking for ways to provide an even better customer experience, and OASIS on-call Survey from Volt Delta has already proven to be a very effective tool for learning more about how we’re perceived by our customers,” said Cem Ece, Manager Quality and Support of Helsana. “Surveys are incredibly easy to set up and launch and very non-intrusive as well, thus meeting with high caller acceptance. Most importantly, OASIS on-call Survey provides us with tangible metrics for gauging service quality and precisely targeting areas we’d like to improve on.”

Yusuf Bulan, Managing Director of Volt Delta International in Germany said: “We are very excited to be part of Helsana’s commitment to managing and continually improving their customer experience. With innovative, cost-effective solutions like OASIS on-call Survey, any company that has a contact centre can quickly gain insight into customer satisfaction with its products, services and the level of customer care itself, or to conduct market research, poll test groups or in many other scenarios.”

About Volt Delta      

Volt Delta is a leading provider of contact centre technology and self-service solutions for enterprises around the globe, including many of the world’s largest telecommunications service providers. Its solutions are underpinned by expertise in voice automation, telecoms signaling, database access and search engines, as well as a deep understanding of the contact centre environment. In all business areas, its aim is to integrate across media, combining voice, the Web and mobile channels to deliver a richer contact experience. Volt Delta also provides its solutions as hosted services from carrier-grade call routing and automation centres, which currently handle over 2 billion calls per year. Volt Delta is a wholly owned subsidiary of Volt Information Sciences, Inc. For further information please visit www.voltdelta.net or www.volt.com.

About Helsana

The Helsana Group is Switzerland’s leading health insurance provider, offering comprehensive health and prevention plans as well as illness and accident insurance to both individuals and corporate customers. With premium income of 5.44 billion Swiss Francs annually, the Helsana Group occupies a leading position on the Swiss insurance market. Helsana is present throughout Switzerland, employing more than 3,000 professionals in 70 locations. The Helsana Group is a non-publicly traded holding company that includes the insurers Helsana, Progrès, sansan, avanex, aerosana and maxi.ch.

As a private insurer, the Helsana Group provides illness, accident, maternity and retirement coverage to nearly 2 million people in Switzerland, including 1.38 million individuals receiving compulsory health insurance. As a corporate insurer active solely under the Helsana brand, the Group provides coverage for disability resulting from illness or accident to the employees of 54,000 companies as well as to some 700,000 members of other organisations nationwide. In addition, Helsana offers a full palette of corporate health management programs.

Details: www.helsana.ch

Contact:

Volt Delta International GmbH
Bernhard Mühlhaus
Tel.:  +49 (0) 89 45566155 
E-Mail: bernhard.muehlhaus@voltdelta.de