Many countries offer specialised services for the deaf and hearing-impaired allowing them to make and receive telephone calls. OASIS Relay from Volt Delta provides a complete and proven solution for the replacement of ageing legacy systems, bringing these services up to date with modern platforms which take advantage of key technologies such as VoIP for contact centre relay agents. OASIS Relay offers:

• Comprehensive ACD, universal call routing, call profiling, virtual queuing and a full portfolio of management tools for relay services.
  
  
• Support for the V.18 standard across Europe, including the native V.18 standard and associated country variants, including V.21 and Baudot.
  
  
• Application controls and text-call operations, including coordination of call set-up, allocating channel resources, voice/text mode negotiation and retrieval and analysis of call control functions (CCFs).
  
  
• Soft-phone system with the voice and call control functions required and a dedicated Web based relay client.
  
  
• Web based interface to manage text conversations, featuring intuitive colour coding for each party with the ability to send text and associated CCFs.
  
  
• Access to dictionaries for standard phrases.