VoltDelta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading global provider of both hosted and customer-premise contact centre and directory service solutions.
The market segments it serves include a broad range of telco-related contact centre services, including directory assistance, operator services, emergency services, relay services for the deaf and hearing impaired and general customer support centres. Non-telco Public Service Answering Points (PSAPs) will also find their time-critical services supported by the OASIS product portfolio.
In addition, it develops complete contact management and self service solutions for the broader contact centre industry in a number of sectors, including health care, logistics and utilities.
Volt Delta also serves the directory publishing market, offering DPS Ad Management and its portfolio of multi-media solutions to publishers of yellow pages products ranging from books and Web sites to mobile ad delivery systems and agent-based "talking" yellow pages.
VoltDelta solutions are underpinned by expertise in voice automation, signalling, search engine and search strategies, advertising management and user interface ergonomics as well as a deep understanding of the call centre and directory services environments. In all business areas, our aim is to integrate across media, combining voice, the Web and mobile devices with the latest VoIP based products and managed service offerings.