Did you know?
Call centre IVR (Interactive Voice Response) from VoltDelta can help any organisation provide a natural and intuitive customer experience for many routine tasks from call steering to account based information look up for customers. VoltDelta’s OASIS IVR supports all these capabilities and also offers more complex speech automation where needed
Not just IVR:
The OASIS contact centre solution also includes integrated call recording. Any call, including the IVR interaction and inclusive of a screen recording of the agent desktop, can be recorded for later playback, quality monitoring and coaching.
On premise or cloud based:
As with most of our solutions, VoltDelta can provide call centre IVR either on site at the customer’s or via the OASIS on-call cloud based contact centre service.
Learn more: VoltDelta Call Centre IVR