We work together with partner organisations in order to develop solutions that offer our customers a wider range of functionality and greater ease of integration. Below are some of the partners who help us serve our customers better.
We integrate the Lucent 5ESS switch and the Alcatel OMNI product family into our directory assistance solution using Genesys middleware. Visit Alcatel Lucent at: http://www.alcatel-lucent.com
Volt Delta has partnered with Apptera to provide in-call advertising solutions creating new revenue streams for companies by bringing the proven approach of keyword advertising to the phone. www.apptera.com
Autographic is based in Athens and has been supplying professional solutions for telephone and yellow pages directories, newspaper and commercial publishing since 1981. We work closely together with them to deliver our yellow pages print-media platform DPS.
The Avaya MultiVantage framework is a platform we have integrated into numerous directory assistance solutions around the world. Volt Delta is also an active member of the Avaya Developer Connection Program. http://www.avaya.com
Cantata Technology provides the media gateways that our OASIS soft-switch uses. Cantata gateways are carrier-grade equipment providing a wide range of network signalling support including ISDN, SS7 and SIP. Systems have been deployed in over 65 countries. You can learn more about our OASIS platform here. Cantata's Web site can be found at http://www.cantata.com
We can tie in Cisco's ICM (Intelligent Contact Management) to help you realize the full potential of converged voice and data networks. http://www.cisco.com
Volt Delta has worked closely with Envox for many years and the Envox system forms the core of our IVR systems. Most recently Envox announced the introduction of Envox OnDemand™, a hosted voice solution launched in collaboration with Volt Delta in the US. The press release is here; Envox can be found at www.envox.com.
We are an HP Select Partner and participate in HP Partner Programs to gain an inside track on innovation and development opportunities. http://www.hp.com
We are long-time IBM partner and a member of the IBM Developer Program, cooperating with IBM on software and hardware levels. We also work together with IBM Global Services and, on the voice automation market, with IBM Voice Systems. A partial list of what we do with IBM can be found here (listed under varetis AG).
Volt Delta offers a range of solutions integrated around Nortel products. In 2004 Nortel Networks' directory and operator services business was acquired by Volt Delta transferring Nortel’s core directory expertise to Volt Delta. http://www.nortel.com
We integrate Nuance's core speech recognition software into our fully automated directory assistance platform 360 Speech. The tight integration of speech recognition and the sophisticated search technology we supply are two key factors in successfully automating voice queries. http://www.nuance.com
Siemens' switching system is based on the ADMOSS platform with SURPASS technology - another widespread infrastructure that we have a lot of experience incorporating into our solutions. http://www.siemens.com
Volt Delta is working together with "Spoken" to integrate its Guided Speech IVR™ technology into the hosted call-centre environment. Using the technology, Spoken enables agents to assist multiple callers simultaneously and silently to give callers a much more positive experience in self-service call-centres. Learn more about the project here; and about Spoken at http://www.spoken.com.
We integrate Telisma's speech recognition software, teliSpeech, into our automated directory assistance platform 360 Speech. This very tight integration enables Volt Delta to offer high automation rates and a smooth voice experience. http://www.telisma.com
Together with Webraska we've built a joint location-based services solution for carriers and other service providers offering enhanced services. http://www.webraska.com
